“I Absolutely…Heard Our Callsign”

Circumstances confirmed this CRJ900 crew’s expectations to the point where the First Officer “absolutely” believed that their callsign was given with a takeoff clearance. The Captain, also hearing what he expected to hear, started to taxi across the hold short line before a voice from the Tower raised a red flag.

■ As we approached the end of the runway, an air carrier flight in front of us was cleared for takeoff. We pulled up to the hold short line and stopped. We were the only aircraft in the Number One position at the end of the runway. There was nobody across the runway waiting to depart from the east side. It was just us and a few aircraft behind us….

I heard Tower clear us to, “Line up and wait” and I read back the clearance on the Tower’s frequency. The Captain called for the line-up checklist and started to advance the thrust levers. As the nose of the aircraft crossed the hold short line, somebody transmitted on the Tower frequency, “Who’s taking the runway?” This immediately raised a red flag and before I could say anything, the Captain brought the aircraft to an abrupt stop.

We were barely across the hold short line and the Tower said something to the effect of, “Who is Number One at Runway 32?” I replied with our flight number and stated, “You cleared us to line up and wait on 32.” The Tower Controller replied, “Actually, I cleared another flight (it was behind us) to line up and wait on 32, but if you’re Number One for the runway, line up and wait, Runway 32.” We…departed uneventfully.

In retrospect, I can see that expectation bias was clearly in play. I absolutely believed that I heard our call sign being cleared to line up and wait and did not consider the possibility that the Tower had inadvertently cleared the aircraft behind us to line up and wait. Interestingly, both of us were positive that the clearance was for us, so checking with the other pilot would not have yielded a different result. In the words of the Captain, this was a wake-up call for both of us to ensure we are more alert to all clearances and transmissions. Bottom line, I made a mistake and erroneously responded to another aircraft’s clearance.

“There Was No Doubt About Our Clearance”

In a situation very similar to the report above, this B767 Flight Crew’s expectations were also affected by the circumstances and possible Controller confusion.

Familiarity Breeds Expectations

Even after briefing a departure with a specific reminder about maintaining runway heading to an assigned altitude, this Air Carrier Crew was “predisposed” to turn earlier, just as they had on previous departures.

■ Non-towered airport procedures were reviewed and thoroughly briefed to include the Obstacle Departure Procedure (ODP). The ATC clearance received at the end of the runway stated, “You are released; fly runway heading; maintain 5,000; direct your first NAVAID; as filed; expect FL340 ten minutes after departure; departure frequency….” The First Officer was flying and briefed, “Runway heading to 5,000 feet.” The takeoff was uneventful with a strong crosswind out of the south and significant weather to the east and north. As Pilot Not Flying, I made the final call on CTAF (Common Traffic Advisory Frequency) that we were departing the airport airspace and would be turning west.

I contacted Center as the First Officer entered a right bank at 2,100 feet MSL to proceed on course. Center immediately answered my check-in and asked if we were maintaining runway heading. We had turned approximately 30 degrees right and I directed the First Officer to turn immediately back to 090 degrees. I told Center we were executing the ODP and turning back to runway heading. He replied, “OK” and said we could maintain current heading which by then was back to runway heading. About 30 seconds later Center said “Radar Contact” and gave us a right turn direct, as filed….

For me, I was predisposed for the right turn on course after the ODP since that was the standard clearance we received from Departure Control on my two previous departures. So even though we had just briefed “Runway heading to 5,000 feet” per our clearance, once airborne at the minimum turn altitude for the ODP, I expected a right turn. When the Pilot Flying turned right, it didn’t flag as an error like it should have.

The clearance was copied, appropriately briefed and two folks let “the standard” occur when “non-standard” was the clearance. Don’t allow familiarity with a situation to set “expectation bias.”

“Routine Is Never Routine”

This CRJ200 Flight Crew’s expectations were influenced by a “mindset” that had both of them focusing on information that supported their expectations. The Captain’s report offers another example of how easy it is for both crewmembers to succumb to expectation bias and lose the benefit of one being an “unbiased” check on the other.

“I Heard What I Was Expecting to Hear”

It would seem improbable for someone to hear “right” when he or she is told, “left,” but the Pilot of a corporate jet heard what was expected, not what was said, and made a wrong turn. The incident is a clear lesson in the power of expectation bias to influence what we hear.

Perhaps the best advice for avoiding the errors cited in this CALLBACK was given many centuries ago by the Chinese philosopher Loa Tzu, “Act without expectation.”